WINE CLUB & STORE FAQ

WINE CLUB  FAQs

Which package did I sign up for?

No problem, simply sign in with your email address and password and click on ‘Account’ (Under your Subscriptions) it will show your membership type.

Can I switch membership types?

You are able to switch between membership types but note that availability is limited and the package contents may change to accommodate adjustments. We process payments for recurring orders 15 days before shipping, so please switch by the corresponding date.

What wines will be in my shipment?

Each shipment will contain wines that have been hand selected by our chief winemaker to match the season ahead! The wines are determined just prior to each mail out. These will be listed in the pre-shipment newsletter as well as on the subscription page.

Can I choose the wines for my shipment?

The wines are chosen by our wine maker just prior to each shipment. We uphold our promise to send you the best and most exclusive wines we have to offer. You can also always add on any of your favorites!

When will the next package be shipped?

Shipments are sent quarterly and will arrive in March, June, September, and December. For an exact delivery date, or to request a later delivery date please contact us directly.

Email: info@spyvalley.co.nz or call 03 5726207

I will be away during my next shipment, what can I do?

If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment.

Alternatively, we can keep it for you until you return. To request a later arrival date please contact us directly. Email: info@spyvalley.co.nz or call 03 5726207

Can I change the address my wine is shipped to?

If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing shipping address.

Can I add more wine to my package?

Absolutely: anytime. Contact us directly and we will arrange this for you! Email info@spyvalley.co.nz or call 03 572 6207

What additional wines are available to me?

As a Wine Club member you have access to more wines than anyone else. Email info@spyvalley.co.nz for a current list of everything available.

When will my credit card be charged?

Credit cards will be processed on the cut-off date of the 20th of each month prior to shipping.

Can the courier leave my wine on my porch?

No. At no time can your wine be left unattended. It will need to be signed for by someone 18 years or older.

I forgot my member number… How do I find it?

Log in to your account and view it under Your Account/view and it will show in the right hand sidebar.

STORE FAQs

I am done shopping. What now?

Within the site, you should see a cart icon at the top of the page, usually found on the right side. Clicking on this icon will bring you to the Checkout page, where you can check your items and quantities, and then proceed to Purchase when you are happy.

When will my items arrive?

Delivery times are between 3 to 10 business days depending on your address.

Can I track my shipment?

When we finalize and ship your order we will send you an email to let you know it is on it’s way. The courier will also send you a tracking number allowing you to logon to the courier’s website and get an estimate date of delivery.

Can the courier leave my wine on my porch?

No. At no time can your wine be left unattended. It will need to be signed for by someone 18 years or older.

Problem with your delivered products?

You are able vary or cancel your order up to the point in time that Spy Valley Wines has packed the order by contacting the Spy Valley Wines office on 03 572 6088. Should the order have left the Spy Valley warehouse already, Spy Valley Wines agrees to refund the cost of product but not freight charges already incurred.

If for any reason you are dissatisfied with your order, you must contact Spy Valley Wines within 7 days of receipt of the order on 03 572 6088 for assistance.